At TP Secure Tech, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund and returns policy below.
1. Returns
Eligibility: You have 7 calendar days from the date of purchase to return an item. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Condition: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Receipt: A receipt or proof of purchase is required to process your return.
2. Non-returnable Items
Certain items cannot be returned, including:
Software products that have been opened.
Downloadable software or digital products.
Customized or personalized items.
Items marked as final sale.
3. Refunds
Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Refunds will be processed within a 7-14 days, depending on your card issuer’s policies.
Restocking Fee: A restocking fee of 20% may be applied for returns that are not due to defects or errors on our part.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@tpsecuretech.com and send your item to:
All our products come with a manufacturer’s warranty. If your product is defective and it is within the warranty period, please contact us at info@tpsecuretech.com for further instructions.
7. Contact Us
If you have any questions about our refund and returns policy, please contact us at:
